Tariff Framework for the next Three Years :: BWB water tariffs will be adjusted by 40% on June 01 2023; 50% on October 1 2023; and 10% for 2024 and 2025. This excludes Low Income areas serviced by Kiosks in support of the fight against the cholera outbreak and cyclone Freddy impact May 31, 2023      

News

Posted on 6 December, 2018

Blantyre Water Board Service Charter launched

Blantyre Water Board launched its Customer Service Charter on 3rd December 2018 at a colourful ceremony held at Ryall’s Hotel in Blantyre.

In his remarks, the Guest of Honour at the ceremony Mr. James Naphambo (also BWB's Chairperson), commended Executive Management of Blantyre Water Board for the developing the Charter which is a yardstick for ensuring Board's customers are provided with superior service. He advised BWB staff to adhere to its commitment and also requested customers to exercise their rights and obligations in helping the Board to deliver excellent services.

Speaking earlier, the Board's Chief Executive Officer Engineer Dan Chaweza stated that the Charter incorporated all the changes, including the opening of new centres and payment channels, in order to get closer to customers. "The Board is publicly announcing its commitment” he said, and as such, encouraged staff to work hard to meet customer expectations.

The Customer Service Charter outlines the Board's commitment to delivering excellent customer service to customers, staff and all its clients.

For more information, click here to view our Customer Service Charter.