Tariff Framework for the next Three Years :: BWB water tariffs will be adjusted by 40% on June 01 2023; 50% on October 1 2023; and 10% for 2024 and 2025. This excludes Low Income areas serviced by Kiosks in support of the fight against the cholera outbreak and cyclone Freddy impact May 31, 2023      
Fault Reporting

To help in reporting faults you can use one of the following means

  1. Calling Our Offices
    2. - Call out our Call Center at 5580 on TNM
    - Call our offices at +265 1 895 000 / 265 888 100 700 / +265 994 866 666 to report faults, vandalism and theft cases and Provide the following details:
    - Your Name
    - Location of Fault
    - Your Telephone/Cell number for easy identification of the fault.
  2. Visiting Our Offices
    3. - You can visit our nearest offices:-
    - Kabula Zone offices
    - Limbe Service Centre at ex-Limbe Leaf Offices, along Partridge Avenue
    - Soche Zone Offices along Kwacha Road
    - Kameza Service Centre at Petroda Mall at Chileka Roundabout
    - Bangwe Service Centre at Bangwe Post Office, off Midima Road
    - Soche Service Centre at Soche East Mall at Kudya along Kapeni Road
    - Chichiri Service Centre at Northgate Arcade along Chipembere Highway
    - or Our Head Office along Makata Road and report any fault.

  1. Online Fault Reporting

    2. Fill in the form below and click the submit button

Name *
Phone Number *
Email
Zone
Fault Location *
Fault Description
Code
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