Blantyre Water Board (BWB) has embarked on a series of team building exercises under the theme of "operation excellence" aimed at enhancing customer service delivery and fostering stronger collaboration among its staff.

Recognizing that excellent service begins from within, the initiative seeks to promote teamwork, effective communication and a shared sense of purpose among employees, all geared towards improving the customer experience.

Speaking on behalf of BWB management, BWB Human Resource Manager Lawrence Kadzitche emphasized the importance of continuous improvement within the organization. He noted that while BWB has made great strides in service provision, there is always room to do better, especially in how employees interact with customers and with each other.

"Good customer service starts with a united and motivated team. These exercises are designed to remind us that every role at BWB contributes to customer satisfaction. When we work together efficiently and positively, our customers feel the impact,"said Kadzitche.

Concurring with the remarks, Ketecia Mwenifumbo, who represented the Commercial and Revenue Manager, emphasized the importance of making Blantyre Water Board a truly customer-centric organization. He noted that customers are the foundation of the Board’s existence.

We go to work every day because of our customers. They are the reason we exist and it is our duty to ensure they receive the best service possible," said Mwenifumbo.

Through these efforts, Blantyre Water Board reaffirms its commitment to creating a customer-focused culture built on teamwork, respect and continuous learning.